Click here to access the Tenant Handbook

Question: When is my rent due?

Answer: Unless otherwise stated in your lease, rent is due on the FIRST of every month.

Question: Can I pay rent online?

Answer: Yes! You can pay online at our website using your online tenant portal. 

Question: I have a maintenance request for my rental, who should I call?

Answer: Maintenance requests can be submitted through the tenant website or emailed to us during office hours. Please try and keep all requests to within office hours (excluding emergencies). In most cases, we will come to your unit to diagnose the problem and then contact the appropriate company to complete the request.

Question: What do I do about utilities?

Answer: All utilities should be in a tenant's name. If not, your utilities will likely be cancelled. It's a good idea to take care of this a few days before your move-in date to avoid utilities being shut off in your rental unit. If you have any questions, please contact us. 

Question: What should I do if I want to renew my lease?

Answer: Because each rental market is unique and renters look for units far in advance of moving, we will contact you by the date specified in your lease to ask if you intend to renew - this may be months in advance. If we cannot reach you within a reasonable period of time, we will assume that you have opted not to renew. 

If you chose to renew, you will be issued a new lease upon expiration of your current one, even if the terms remain the same. This will be provided to you in writing 30-60 days prior to the expiration of your existing lease. We are not under any obligation to renew any lease.

Question: Can you tell me about security deposits?

Answer: The security deposit, usually equal to one month's rent, was collected before you moved in. Generally speaking, the deposit is returned to you within thirty days of your move-out date unless: 

You fail to pay the rent or violate any other lease terms
The apartment is damaged beyond "normal wear and tear", the unit is not left in broom clean condition upon move-out.

Security deposit deductions, if any, will be itemized and provided to you for your records. Please note - we will routinely inspect units for damage, and almost always inspect thoroughly before or upon move-out. Please be aware that we will often opt to replace (and not repair) items that are damaged, in order to maintain the unit in its current condition.

Question:  I received a Rental Unit Condition Statement in my Tenant Welcome Packet. What is this for?

Answer:  Prior to your move-in, we have gone through your rental and made note of any existing damage. Please go through your rental and make sure this LCS (Landlord Condition Statement)  is accurate. If you find any damage that is not listed, please return the Tenant Copy of the Condition Statement to DFD Investments along with the LCS. A signed copy of the Condition Statement must be received within 3 days after move-in.  You are encouraged to take any pictures of damage and email them to us directly. 

Question: How should I leave the unit upon move-out?

Answer: There is a move-out checklist included on the documents tab to help each unit get ready for moving out of rental. As per your lease, the home has to be cleaned prior moving out in order to not have any security deposit deducted for cleaning.