Frequently Asked Questions for Tenants

When is Rent due?

Your rent is ALWAYS due on the first day of the month. Your rent is late as of midnight on the first, but we give you a grace period until the 4th. If your rent is not received by 11:59 p.m. on the 4th day of the month then your account will automatically be charged a late fee specified in your rental agreement. This late fee amount is due with your rent payment.

How do I pay my rent?

Use our online tenant portal! You should have received an e-mail with login information, please remember to check your junk/spam folder. If you have not received your login, please e-mail [email protected] or text/call (541) 624-3122. 

• eCheck (Free) / Credit Card (Convenience Fee) – You can use our secure website, easternoregonrentals.com  and click login in the upper right-hand corner to pay online as well as view your account balance and submit maintenance requests.  

• You can mail your rent payment to: PO Box 3183, La Grande, OR  97850. Rent must be received by the first day of the month to not be considered late, please allow adequate time for mailing.

How do I report a maintenance issue?

Login to the tenant portal at easternoregonrentals.com and submit a maintenance ticket for the fastest response. If the issue is an emergency, text/call (541) 624-3122. If there is a problem, which was caused by you or your guests, such as an inappropriate item flushed down the toilet, you will be charged for the repair.  

What is considered a maintenance emergency?

An emergency is defined as a maintenance problem that will cause a safety hazard to residents, or imminent damage to property, so that fixing it cannot wait until the next business day. A few examples would be an overflowing toilet, a broken pipe, or sudden electrical short. If there is a gas leak, call Avista Utilities first (800) 227-9187, and if there is a power outage, call OTEC (541) 963-3155 first to see if there is a general power outage in the area. 

When I move out, how can I get my security deposit back? Can I use my security deposit for my last month of rent?

Security deposits are not to be used instead of payment of rent, since the purpose of a security deposit is to pay for any damage caused by the tenant or their guests. If you do not pay any rent, including the last month you are in the unit, you will be subject to eviction proceedings. You are entitled to an accounting of your security deposit as well as the appropriate refund, within 31 days of your moving out of the unit and returning all keys.

I can’t get into my unit because I lost my keys, what should I do?

During business hours, text/call (541) 624-3122 and you can pick up a spare key for a $5 key fee. After hours you may call a locksmith at your own expense to unlock the unit. 

My roommate wants to move out but I want to stay, what should I do?

This is a very common situation and there are 2 ways to address it. 1) You can replace your current roommate with a new one: This new roommate will need to fill out a complete application, and pay the application fee to be screened. In the case they are approved a change is made. 2) You want to keep the unit by yourself: You will need to send in your most recent two months of paystubs showing that you can afford that unit by yourself. If approved then your roommate will be removed from the lease. In both cases the security deposit is handling between the roommates as we won’t release any deposit unless all roommates move out.

I want to change the color of the paint in my unit or make other changes, may I do this?

As part of the rental agreement, renovations made by a tenant are only permissible with written approval by LMT Services LLC. You may, of course, hang paintings of your choice on the wall, provided you repair the holes upon vacating the unit. This rule against renovation without permission applies to all renovations, including changing your carpeting or other flooring, installation of built in appliances, etc. Please do not affix a satellite dish or other antenna to the roof, without acquiring permission first, as you will be charged for any damages to the roofing.

I want to have an additional person move in and be added to the lease, what do I do?

You should contact the us and the new occupant will need to fill out an application and pay the application fee, once approved then they will be added to the lease.

Qualification Standards

Applicants who do not meet minimum screening standards will not be approved. In the event of multiple applicants, tenancy will be granted to the most qualified, based on the following criteria.

Complete Application (From every adult and co-signer): Each applicant must submit an individual application with proper references. A non-refundable application fee is required from every person age 18 or older who will be residing in the rental unit, regardless of familial status. 

Identification:  Applicants must provide a social security number, and government issued identification, which includes a photo.

Prior Rental History:  Rental history of current and previous landlords and references from unbiased/unrelated sources are required.  If we are unable to verify your prior rental history, your application may be denied. Applicants must receive positive references from all former landlords for the previous 5 years.

Sufficient Income/Resources:  Your income and/or financial resources must equal at least three times the monthly rent. If there is more than one applicant, the income and resources of all applicants may be combined.  Employment must be verified by presenting a recent paycheck stub or W-2 form.  Your employer may be contacted to obtain a reference.  If you are self-employed, you must provide income tax documents from the most recent tax year to verify your income.  Other sources of income funds available will be considered if the applicant can provide sufficient documentation. 

Personal References:  Personal references will be contacted to inquire about their knowledge of the applicant.

Credit Report/Background Check:  A credit report and a criminal background check will be conducted on each applicant, as well as an eviction history report.  Applicant may not have any evictions or unpaid judgments from previous landlords. Negative credit reports and criminal convictions may be grounds for denial. Applicant must exhibit a responsible financial life.  Credit score must be a minimum of 600.

Number of Occupants:  In accordance with ORS 90.262, Manager has adopted a maximum occupancy rule of no more than two people per bedroom.

Co-Signers:  If an applicant does not qualify based on their own income, credit history or other screening criteria, a co-signer may be considered in order to approve the applicant. The property manager reserves the right to allow an applicant to obtain a co-signer as well as the number of co-signers per rental agreement. In general, if the property owner will allow a co-signer, only one co-signer would be allowed per rental agreement.